I attempted to look into my backup on My Passport from shortly after the trip to see if I could retrieve them. They were stored in IPhoto. When I attempt to look at the backed up image I get a warning about not opening IPhoto because it is a backupso I discontinue my search. Aug 24, 2018 - Download for PC Download for Mac. Whenever your data is lost on a WD My Passport hard drive, please don't worry! Good at hard drive recovery and partition recovery with multiple types of files including pictures, videos,.
I am having trouble downloading my backed-up files from my old computer onto a new Dell with Windows 10. I purchased a WD 'My Passport Ultra' with 1TB and downloaded my Documents, Pictures, Desktop, etc. From my old computer (HP - Windows 7).
I used up 378GB of space. When I plug it into the new Dell, I am unable to find these files.
All I was able to do was load the WD Apps Setup from the 'files' that were an option for me. (At that point, I was also able to register the WD.) When I was unable to find and download my files, I called WD.
However, they told me that there is now Microsoft stuff on the list of 'files' and that they could not help me because they might mess up my backup. I was told to call Microsoft. Their tech was not able to help me (after 30 minutes of trying and definitely not knowing what she was doing) and told me to call WD!! Setting up this new computer has turned into a nightmare, especially for this untechnical G'mom! And, unfortunately, my 8 year old G'son lives too far away to help me!
However, if you’re having problems accessing the files and the issue is due to formatting, you will need to connect it to a device it can be read on, and then format the files correctly for the computer you are going to use it on next. External hard drive is not opening ntfs for mac.